Our goal is to provide our customers with confidence in their purchase and maximum satisfaction with our products. If you need to return or exchange a product you have purchased from us, we provide the following policies and guidelines:
Return Conditions: We accept returns or exchanges if the merchandise is unused and in its original packaging and condition. Please retain your receipt or proof of purchase for confirmation.
Return period: For glass items, we recommend that you make the return or exchange within 14 days from the date of purchase. This gives you sufficient time to inspect the goods and make a final decision on their suitability.
Returns procedure: To make a return or exchange, please contact our customer service team. We will provide you with the necessary instructions and help you to process the return as quickly and conveniently as possible.
Refund conditions: In case of a product return, we will issue a refund to your original payment method, minus any possible payment processing fees. The timeframe for crediting your account may depend on the terms and conditions of your bank or payment processor.
Additional information: Please note that some glass items may have peculiarities due to their fragility and uniqueness. We recommend that you handle these items with care and avoid damaging them.
We appreciate your trust and strive to offer our customers transparent and convenient return conditions. If you have any questions or need additional information about the return process, please do not hesitate to contact us via the special form.